Shipping Policy
This Shipping Policy applies to all orders shipped to the countries and regions listed below, covering our full supported delivery network:
Australia, Canada, United Kingdom, United States
Order Processing & General Rules
Orders are typically processed within 1–7 business days before dispatch.
Shipments are not processed or delivered on Saturdays, Sundays, or U.S. public holidays.
All delivery times are estimates based on business days and do not include customs clearance, peak shipping periods, severe weather, or other unforeseen logistics delays.
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment.
Shipping Methods, Rates & Delivery Time
All rates are denominated in USD, and the below applies to orders shipping to all supported countries/regions listed above:
|
Shipping Method
|
Cost
|
Eligibility
|
Estimated Transit Time
|
|---|---|---|---|
|
UPS/DH Standard Shipping
|
$6.99
|
Orders subtotal $0.00 – $40
|
12-21 business days
|
|
Free Air Freight
|
$0.00
|
Orders subtotal US$40.00-US$120.00 |
12-21 business days
|
Notes
1. The free shipping threshold applies to the order subtotal (before taxes and shipping fees). Discount codes may affect eligibility.
2. Expedited shipping is automatically upgraded to free air freight for orders meeting the $40.00+ threshold.
3. Remote areas or islands within the supported list may experience extended transit times by 2–5 business days, depending on local logistics partners.
Item Availability & Shipment Schedule
In-Stock Items
In-stock items will be shipped within 7 business days after your order has been confirmed.
Backordered & Pre-Ordered Items
Shipment times for backordered and pre-ordered items depend on product availability. Once the item is restocked, it will be dispatched within 7 business days.
If your order includes both in-stock and backordered items, we will normally ship the entire order together. If you prefer split shipments, please contact us before your order is dispatched. Additional shipping fees may apply.
Additional Shipping & Return Terms
Customs duties, import taxes, brokerage fees, and any other applicable charges are the responsibility of the recipient unless otherwise stated.
If a package is returned due to an incorrect shipping address, failed delivery attempts, or customs refusal, the customer will be responsible for any reshipping fees.
Return Policy Supplement: All product returns require prior official approval from our customer support team. The official return shipping address will only be provided to customers after their return application is successfully reviewed and approved. Any unauthorized returns without prior approval will not be accepted or processed.
Tracking information will be sent to your registered email once your order has been dispatched. You can track your shipment on the carrier's website using the tracking number provided.
If you have any questions regarding shipping availability, delivery times, order status, or return procedures, please contact our Customer Support team.